What is the quality of all this knowledge?

What do you think about blogs and wikis?

I think, in principal, it is good because people share information and share knowledge, which I think is always good. The question is, however, what is the quality of all this knowledge? This is something I watch from a distance. Somebody has to be accountable. If it becomes too much into the areas where it is critical for customers, then I think it is better that they rely on the office resources.

SAP CEO Henning Kagermann in The Brains behind SAP (via CNET News.com)